--- title: "AI Receptionist for Condo & Strata Management (2026)" description: "AI phone answering for condo and strata management. Answers owner, council, and vendor calls 24/7, handles fees and move-ins, and triages common-property emergencies. From $179/mo." canonical: https://dolfyn.ai/condo-strata-management source: dolfyn.ai --- # AI Receptionist for Condo & Strata Management (2026) > AI phone answering for condo and strata management. Answers owner, council, and vendor calls 24/7, handles fees and move-ins, and triages common-property emergencies. From $179/mo. 🏙️ Built for Condo & Strata Management # An AI receptionist for condo and strata management that answers every owner and council call. dolfyn answers owner, council, and vendor calls 24/7, handles the routine questions your office fields all day, and triages common-property emergencies, routing each caller by corporation, all behind one number. [Book a Demo](#demo) [See How It Works](https://dolfyn.ai/) Includes a 2-week free trial. No credit card required. The Problem ## One manager cannot be the front desk for every building in the portfolio. Condo and strata management runs on the phone: owners asking the same questions about fees, move-ins, parking, and bylaws, council members needing decisions, and the calls that cannot wait, a flood in the parkade or no heat across a whole building. A manager handling several corporations cannot pick up every time, and voicemail does not calm an owner standing in a flooded lobby. Ruby Receptionists after-hours call analysis; [Invoca](https://www.invoca.com) call intelligence data. 40% of calls come outside business hours, when the office is closed (Ruby Receptionists) 85% of callers who reach voicemail never leave a message and never call back (Invoca) 24/7 is when common-property emergencies happen, not just between nine and five What You Get ## Everything an AI receptionist for condo and strata management should do. 📞 ### 24/7 Owner & Council Answering Every owner, council, and vendor call answered instantly, day or night, across every corporation you manage. 🚨 ### Common-Property Emergency Triage Parkade floods, elevator entrapments, building-wide no heat, and failed secured entry escalated to on-call and the right trade instantly. 📋 ### Routine Owner Questions Handled Fees and levies, move-in and move-out bookings, parking, fob replacement, and basic bylaw questions answered on the call. 🏢 ### Per-Corporation Routing Each strata or condo corporation has its own bylaws, council, and vendors. The agent knows which building a caller means and routes accordingly. 🔀 ### Council & Vendor Routing Tells an owner from a council member from a trade, and routes decisions and access requests to the right person for that corporation. 🔌 ### Management Software Integration Connects to any condo or strata platform with an open API on your plan and logs calls and work orders into it. Optional, connected only if you want it. Built for the Way Buildings Get Called ## Four callers, four completely different calls. A management office's phone is an owner with a routine question, a council member who needs something, a vendor scheduling access, and a real common-property emergency, and each needs a different conversation. ### Owners The relentless volume: fee due dates, move-in and move-out bookings, parking and fobs, noise complaints, and bylaw questions. Most of it is the same dozen questions asked over and over. The agent answers what it can on the call and captures the rest with the unit and corporation, so the manager is not the front desk for the whole portfolio. ### Council members A council member calling about an approval, a decision, or a meeting matter is not an owner asking about a fee. The agent recognizes the difference and routes them to the manager who actually handles that corporation, with the context of which building they are calling about. ### Common-property emergencies A flood in the parkade, an elevator entrapment, no heat across a building, a failed secured entry, a burst pipe in a stack. The agent applies your definition of an emergency, gives a safety step where it applies, and escalates to your on-call contact and the right trade right away, with a record of what was said and when. ### Vendors and trades Contractors calling to schedule access, confirm a work order, or reach a building contact. The agent captures the corporation, the unit or common area, and the work, and routes to whoever coordinates that building, instead of sending them to a voicemail nobody clears. Managers running several corporations usually need routing that reflects which building, which bylaws, and whether the caller is an owner, a council member, or a trade. The Options ## Voicemail, a live answering service, or dolfyn. How the three options compare for a management company handling owner, council, and emergency calls across a portfolio. OptionCostCoverageCommon-property emergency handling Voicemail$0/moUnder 3% of callers leave a messageNone, the owner keeps calling Live answering service$250-$700/mo24/7, but inconsistent qualityTakes a message, no bylaw or building knowledge **dolfyn**From $179/mo24/7, always consistentEscalation rules you define, per corporation A Custom Build ## One number, an agent that knows each building. Every strata and condo corporation has its own bylaws, its own council, its own vendors, and its own rules about what counts as an emergency. A generic answering service treats them all the same. dolfyn is built around each corporation you manage, so a caller reaches an agent that knows that building's rules, its on-call contact, and where its work orders go. It all runs behind a single number. An owner asking about a levy, a council member needing an approval, and a trade scheduling access get completely different handling, and the caller never notices. dolfyn connects to the management software you already run, and a real person reviews the calls every day so the agent keeps matching how your office actually works. See the kinds of setups we build on our [real builds page](https://dolfyn.ai/custom-builds). Common Questions ## What condo and strata managers ask before switching. ### Can dolfyn answer owner calls for a condo or strata management company? Yes. Owners call the office about fees and levies, bylaws, move-in and move-out bookings, parking, fobs, and noise, and most of it is the same handful of questions asked over and over. dolfyn answers 24/7, handles the routine ones on the call, captures the rest with the unit and strata details, and routes anything that needs a person. Your manager stops being the front desk for every owner in the portfolio. ### Does it triage common-property emergencies? Yes. A flood in the parkade, an elevator entrapment, no heat building-wide, a failed secured entry, or a burst pipe in a stack gets a safety step where it applies and immediate escalation to your on-call contact and the right trade, by your rules. Routine items like a hallway light out are logged as a work order so nobody is woken at 2am for something that can wait. ### Can it handle multiple strata corporations or condo boards with different bylaws? Yes, and this is where a custom build pulls ahead. Each strata or condo corporation can have its own agent with its own bylaws, council contacts, vendors, on-call schedule, and routing rules, all behind one phone number. A caller reaches the right corporation's agent, which knows that building's rules and people. One building or a whole portfolio works the same way. ### Does it connect to our condo or strata management software? dolfyn writes call details and work orders into whatever condo or strata platform you run, as long as it exposes an open API on your plan. Where a platform gates its integrations behind a partner program, we are upfront about what is and is not possible before you commit. Tell us your stack on the setup call and we confirm it. ### Can it route council and vendor calls, not just owners? Yes. A council member calling about a decision or approval is not the same as an owner asking about a fee, and a trade calling to schedule access is different again. The agent identifies who is calling and routes council and vendor calls to the manager or contact who handles that corporation, instead of treating every call the same. ### What does setup involve? We start with a short call to map your corporations, your common-property emergency rules, your on-call rotation, and the routine questions your office answers most. Then we build the agent around each corporation's bylaws and contacts, test it against real call types, and switch it on once you have signed off. Most builds are live inside a week, and the build work is part of the price, not an add-on. Book a Demo ## Hear it handle a real owner call. Book a short call and hear how your agent would handle real owner, council, and emergency calls for the buildings you manage. No slides, and no pressure. Hear it take an owner call and a common-property emergency See how routing works across your corporations Get a price scoped to your call volume Month to month, cancel anytime Book your demo Pick a time now, or request a callback below. [Pick a time now](https://cal.com/dolfyn/15min) or Your name Please enter your name Phone number Please enter your phone number Company name Please enter your company name 2-week free trial. No credit card. No contracts. Request a callback Request received. We'll be in touch within 24 hours to walk through your demo. [Pick a specific time](https://cal.com/dolfyn/15min) ### Related guides [AI Receptionist for Property Management](https://dolfyn.ai/property-management) [AI Receptionist for Apartment Communities](https://dolfyn.ai/multifamily) [Best AI Receptionist for Property Management](https://dolfyn.ai/blog/best-ai-receptionist-property-management) [Custom Setups We've Built](https://dolfyn.ai/custom-builds) ## Stop being the front desk for every building. 2-week free trial. No credit card. No contracts. [Book my demo](#demo) --- *Source: [https://dolfyn.ai/condo-strata-management](https://dolfyn.ai/condo-strata-management)* *dolfyn — AI voice receptionist for contractors and service businesses* *Starts at $179/month. 2-week free trial. No contracts. [dolfyn.ai](https://dolfyn.ai)*