--- title: "Broccoli AI vs ServiceTitan AI Virtual Agent (2026) Compared" description: "ServiceTitan now sells its own AI Virtual Agent, billed per call. Broccoli AI is a separate platform that works inside ServiceTitan. Compare features, pricing, and fit, plus a done-for-you option." canonical: https://dolfyn.ai/compare/broccoli-vs-servicetitan source: dolfyn.ai --- # Broccoli AI vs ServiceTitan AI Virtual Agent (2026) Compared > ServiceTitan now sells its own AI Virtual Agent, billed per call. Broccoli AI is a separate platform that works inside ServiceTitan. Compare features, pricing, and fit, plus a done-for-you option. 2-week free trialNo credit card, no contracts [Book a call](#demo) Comparison # Broccoli AI vs ServiceTitan's AI Virtual Agent Updated **September 2026**8 min readHVAC · Plumbing · Electrical dolfyn Editorial AI receptionists and call handling for service businesses. Quick Verdict **If you already run ServiceTitan, you can now buy its own AI phone agent.** ServiceTitan's AI Virtual Agent books jobs straight onto your dispatch board using its Adaptive Capacity data, and is sold as a per-call add-on with no commitment. Broccoli AI is a separate vendor that plugs into ServiceTitan through a certified marketplace app and adds outbound agents, AI QA of your human CSRs, and lead response on LSA, Yelp, and Angi, on multi-month contracts. For ServiceTitan shops, the question is native and simple versus broader and separate. For everyone else, there is a third option at the end. In this comparison - [What each product actually is](#overview) - [Where they differ](#differ) - [Pricing reality](#pricing) - [Side-by-side comparison](#table) - [Who should pick which](#who) - [The third option: built for you](#third) Key Takeaways ServiceTitan's AI Virtual Agent (called Voice Agent in its help docs) answers calls, books jobs using Adaptive Capacity, handles after-hours calls, and hands off to live agents. It became an add-on for all ServiceTitan customers on October 10, 2025, is billed per call with no commitment, counts every call regardless of outcome, and requires ServiceTitan. Broccoli AI (YC W22, $25M Series A led by Khosla Ventures) works inside ServiceTitan through a certified marketplace app and also with Housecall Pro, and adds named outbound agents, AI QA of every call, and lead response on third-party platforms. Neither publishes a price. dolfyn is the done-for-you alternative for any software, from $179/month. ## What each product actually is **ServiceTitan's AI Virtual Agent** is ServiceTitan's own AI for the phone. It answers calls, books jobs, confirms and reschedules appointments, handles after-hours calls, follows up with new leads, and hands off to a live agent. It books using Adaptive Capacity, matching job type, location, skills, and technician availability directly onto the dispatch board, and reads customer records, memberships, recurring services, and dispatch fees. It works with ServiceTitan's Contact Center Pro, Phones Pro, or a third-party phone system that forwards calls to a ServiceTitan number. It entered early access in July 2025, became an add-on for all customers on October 10, 2025, and gained Adaptive Capacity booking in general availability in April 2026. An SMS agent was in early access as of April 2026. **Broccoli AI** is a separate company that sells a team of named AI agents: Dane, the AI CSR, books jobs in ServiceTitan and dispatches on-call techs; Amy, the AI receptionist, greets and transfers callers; outbound agents run follow-ups, sales campaigns, estimate follow-up, and renewals; and AI QA reviews every call and coaches your human CSRs. It also responds to leads from Google LSA, Yelp, Angi, and Thumbtack. It connects to ServiceTitan through a certified marketplace app and also works with Housecall Pro. It is a Y Combinator company (W22) with a $25M Series A led by Khosla Ventures. The core difference ServiceTitan's agent is native, usage-billed, and focused on booking. Broccoli is a separate platform that goes wider, into outbound, QA, and third-party leads, and works outside ServiceTitan too. ## Where they differ **Native versus separate.** ServiceTitan's agent needs no second vendor, no marketplace app, and no new contract, and it books against live capacity on the dispatch board. Broccoli is another vendor and another contract, but it is not tied to ServiceTitan: it also works with Housecall Pro. **Scope.** ServiceTitan's agent centers on inbound booking and after-hours coverage, with outbound calling and SMS in early access as of April 2026. Broccoli already sells outbound sales and follow-up agents, AI QA that scores every human call, and lead response on third-party platforms. **Known limits.** ServiceTitan's help documentation says the agent cannot add call notes, summaries, or transcripts to booked jobs, and cannot negotiate dispatch fees. ServiceTitan publishes pilot results of a 90% booking rate when capacity was available and 70% overall, with the note that individual results may vary. ## Pricing reality ServiceTitan does not publish a price for the AI Virtual Agent. It describes a per-call usage fee with no commitment, and its help docs say all calls count regardless of outcome. On earnings calls, ServiceTitan's CFO has described AI agents as billed per call, per outcome, or per text, with some packages including calls. You add it to what you already pay for ServiceTitan. Broccoli does not publish pricing; broccoli.com/pricing returns a 404. The most detailed public figures come from a competitor's August 2026 write-up based on quotes customers shared: an entry plan around $950/month for 1,000 minutes with about $0.90 per extra minute, a mid plan around $1,950/month for 2,400 minutes at about $0.80 per extra minute, a custom top tier, an outbound add-on around $1,000/month, and 6-month terms that auto-renew unless cancelled 21 days before the end. Treat those as indicative, not a quote. dolfyn starts at $179/month, priced to your call volume before you go live, month to month, with no per-call or per-minute overages. ## Side-by-side comparison FeatureBroccoli AIServiceTitan AI Virtual Agentdolfyn Software requirementServiceTitan or Housecall ProServiceTitan onlyAny software with an API VendorSeparate platformNative to ServiceTitanSeparate, built for you Inbound bookingAI CSR, books in ServiceTitanBooks via Adaptive CapacityBuilt for your call flow OutboundNamed outbound agentsEarly access (Apr 2026)Custom where a build needs it Human CSR QAAI QA on every callManager tools in Contact Center ProReal people review AI calls daily Call notes on booked jobsNot publishedNot supported (help docs)Captured into your system PricingNot publishedPer-call usage fee, rate not publishedFrom $179/mo, scoped before go-live Commitment6-month auto-renew (reported)No commitmentMonth to month ## Who should pick which Broccoli AI For outbound, QA, and lead response SoftwareServiceTitan, Housecall Pro StrengthWider agent lineup BillingMinutes, multi-month PricingNot public ServiceTitan AI For simple native booking SoftwareServiceTitan only StrengthLive capacity booking BillingPer call, no commitment PricingRate not public If you are on ServiceTitan and mainly want overflow and after-hours calls booked onto the board, try ServiceTitan's own agent first: it is native, needs no new vendor, and has no commitment. If you want outbound sales agents, AI scoring of your human CSRs, and fast response to LSA and Yelp leads, or you run Housecall Pro, Broccoli covers more ground. ## The third option: built for you Both options assume a home-service operation large enough to run ServiceTitan or a CSR team. Many businesses are not on ServiceTitan at all. dolfyn builds a receptionist from scratch around one business, with your call flow, emergency protocols, and on-call setup, and connects it through custom API integration to whatever you already use, whether that is ServiceTitan, Jobber, Housecall Pro, or a spreadsheet. Real people review calls every day. Plans start at $179/month, priced to your call volume before you go live, month to month, with a 2-week free trial on your real calls and no credit card. The short version ServiceTitan's agent is the native, pay-per-call choice for ServiceTitan shops. Broccoli is the broader separate platform. dolfyn builds a receptionist around your business on any software. ## Frequently asked questions ### What is the difference between Broccoli AI and ServiceTitan's AI agent? ServiceTitan's AI Virtual Agent is native to ServiceTitan: it books jobs onto the dispatch board using Adaptive Capacity and is billed per call with no commitment. Broccoli AI is a separate platform that connects to ServiceTitan through a certified marketplace app and to Housecall Pro, and adds outbound agents, AI QA of every call, and lead response on LSA, Yelp, and Angi. ### How much does ServiceTitan's AI Virtual Agent cost? ServiceTitan does not publish a rate. It is sold as an add-on with a per-call usage fee and no commitment, and ServiceTitan's help docs say every call counts regardless of outcome. You pay it on top of your ServiceTitan subscription. By comparison, dolfyn starts at $179/month, scoped to your call volume. ### Do I need ServiceTitan to use its AI Virtual Agent? Yes. The agent is built into ServiceTitan and requires a ServiceTitan account. It works with Contact Center Pro, Phones Pro, or a third-party phone system that forwards calls to a ServiceTitan number. Businesses on Jobber, Housecall Pro, or other software need a different option, such as Broccoli (Housecall Pro) or dolfyn (any software with an API). ### Is there an AI receptionist that works without ServiceTitan? Yes. dolfyn builds a custom AI receptionist for each business and connects it through custom API integration to the software it already uses, including Jobber and Housecall Pro. It starts at $179/month, month to month, with daily human review and a 2-week free trial. ### See how dolfyn handles calls for your business Tell us your name, company, and number. We'll call you to walk through how it works for your specific business. No pitch deck, no pressure. Get a callback Got it. We'll be in touch shortly. ### Related [Broccoli AI pricing and competitors](https://dolfyn.ai/alternatives/broccoli-ai)[Avoca AI vs ServiceTitan AI](https://dolfyn.ai/compare/avoca-vs-servicetitan)[Broccoli AI vs Netic](https://dolfyn.ai/compare/broccoli-vs-netic)[dolfyn + ServiceTitan](https://dolfyn.ai/integrations/servicetitan)[dolfyn pricing](https://dolfyn.ai/pricing) --- *Source: [https://dolfyn.ai/compare/broccoli-vs-servicetitan](https://dolfyn.ai/compare/broccoli-vs-servicetitan)* *dolfyn — AI voice receptionist for contractors and service businesses* *Starts at $179/month. 2-week free trial. No contracts. [dolfyn.ai](https://dolfyn.ai)*