--- title: "AI Receptionist for ServiceTitan Contractors (2026)" description: "ServiceTitan's Virtual Agent, Broccoli AI, Avoca AI, and dolfyn compared for ServiceTitan contractors. Real costs, how each books jobs, and which fits your shop." canonical: https://dolfyn.ai/blog/ai-receptionist-servicetitan-contractors source: dolfyn.ai --- # AI Receptionist for ServiceTitan Contractors (2026) > ServiceTitan's Virtual Agent, Broccoli AI, Avoca AI, and dolfyn compared for ServiceTitan contractors. Real costs, how each books jobs, and which fits your shop. Updated September 2026 · 8 min read # AI Receptionist for ServiceTitan Contractors (2026) If you run ServiceTitan and you are tired of missed calls turning into lost jobs, you have four real ways to put AI on your phone: ServiceTitan's own Virtual Agent, Broccoli AI, Avoca AI, and dolfyn. They all answer calls and book work. Where they split is cost, who they are built for, and whether they lock you to one platform. Here is how they compare for a ServiceTitan shop, and how to pick the one that fits your operation. Key Takeaways ServiceTitan's native Virtual Agent is the most tightly integrated option because it reads your live ServiceTitan data, but it only works while you stay on ServiceTitan. Broccoli AI (reported around $950/month) and Avoca AI (estimated $1,000 to $3,500/month, aimed at 20-plus CSR operators) are ServiceTitan-focused and bill per minute. dolfyn is the done-for-you option: a custom agent built around your shop, connected to ServiceTitan by custom API, from $179/month scoped to your call volume, and it keeps working if you ever run other software too. In dolfyn's own client data, missed calls dropped 66% after switching. 66%fewer missed calls after switching to dolfyn (dolfyn client data) 200%heat-wave call spikes absorbed with no change in the bill $179dolfyn starting plan, priced to your call volume before you go live ## The four options for ServiceTitan shops ### 1. ServiceTitan Virtual Agent (native) ServiceTitan's own AI Virtual Agent, part of ServiceTitan Pro, is the most deeply integrated by definition. It uses real-time ServiceTitan data, customer records, addresses, job types, and technician availability, to confirm details and book jobs directly on your dispatch board. It runs 24/7 with no per-minute fees and can escalate to a live CSR when a call falls outside its rules. The tradeoff is that it is ServiceTitan, so it only exists while you stay on ServiceTitan, and you configure and maintain it yourself. Pricing is not published and is quoted as part of ServiceTitan Pro. ### 2. Broccoli AI Broccoli AI is a YC-backed, trades-specific platform and a ServiceTitan App Marketplace certified partner. It offers AI CSRs, receptionists, and lead follow-up, built primarily for ServiceTitan users. Pricing is not officially public, but it is reported around $950 a month with roughly $0.90 per minute in overage and no onboarding fee, which undercuts Avoca at the same volume. Billing is per minute, so a busy month costs more than a quiet one. It is self-serve to configure. ### 3. Avoca AI Avoca AI is the enterprise option. It integrates with ServiceTitan by API, books jobs back into it, and is aimed at larger operators, typically 20 or more CSRs and $10M or more in revenue. Pricing is not public; independent estimates put it around $1,000 to $3,500 a month depending on volume, billed per minute. Avoca raised $125M at a $1B valuation in 2026 and sells to enterprise operators. For a two-to-ten-truck shop, it is usually more platform and more cost than the job needs. ### 4. dolfyn dolfyn is the done-for-you option. Instead of a template you configure, the dolfyn team learns your services, service area, emergency rules, and software stack, then builds a custom agent from scratch and reviews its calls every day. It connects to ServiceTitan through a custom API integration, so booked jobs and captured leads land in ServiceTitan the same as the native options. Pricing starts at $179 a month, scoped to your actual call volume before you go live, month to month, with a two-week free trial and no credit card. In dolfyn's own client data, missed calls dropped 66% after switching, and on peak heat-wave days when call volume spiked around 200%, the agent absorbed the surge without the bill moving. ## Why dolfyn fits into ServiceTitan without locking you in ServiceTitan's Virtual Agent, Broccoli, and Avoca are all built around ServiceTitan. That works while ServiceTitan is your only system. Many contractors do not want their phone agent tied to one platform, and plenty run more than one: a separate lead tracker, a legacy CRM, or a scheduling tool a partner requires. dolfyn connects to ServiceTitan by custom API and to any other software with an open API in the same build. You keep the tools you already run, and the agent slots into them. No rip-and-replace, and no risk that switching platforms later means starting your phone setup over from zero. You get the ServiceTitan integration when you want it, without the platform lock-in. ## What each one actually costs OptionReported costBillingWorks beyond ServiceTitan?Setup **dolfyn**From $179/moScoped to volume, set upfrontYes, any open APIDone for you ServiceTitan Virtual AgentPart of ServiceTitan Pro (not public)No per-minute feeNo, ServiceTitan onlySelf-config Broccoli AI~$950/mo (reported)Per-minute (~$0.90 over)No, ServiceTitan-focusedSelf-serve Avoca AI~$1,000 to $3,500/mo (est.)Per-minuteNo, ServiceTitan-focusedGuided, enterprise Two of these bill per minute, which means the highest invoices arrive in the exact weeks your phone is busiest. dolfyn's rate is scoped to your call volume before you go live, so a storm week costs the same as a slow one. Always confirm current pricing with each vendor, since none of the three competitors publish official numbers and they change. ## Who should pick what **Stay with ServiceTitan's Virtual Agent** if you are all-in on ServiceTitan, you want the tightest native data connection, and you are comfortable configuring and maintaining it yourself. **Look at Avoca** if you are a large operator with 20-plus CSRs and the budget for an enterprise tool, and you want a heavier platform. **Look at Broccoli** if you want a lower-cost, ServiceTitan-focused tool and you are happy to set it up and manage it yourself, with per-minute billing. **Choose dolfyn** if you want a custom agent built and tuned for you, priced to your volume instead of per minute, that connects to ServiceTitan and to whatever else you run. It is the right fit for a shop that wants enterprise-grade call handling without the enterprise price or the platform lock-in. It also suits emergency-driven trades, where a missed no-heat or no-power call is a lost job. ## Frequently asked questions ### Does ServiceTitan have its own AI receptionist? Yes. ServiceTitan Pro includes an AI Virtual Agent that uses your live ServiceTitan data, such as customer records, addresses, and technician availability, to answer calls and book jobs. It runs 24/7 with no per-minute fees, but it only works if you run ServiceTitan. ### What is the best AI receptionist for ServiceTitan contractors? There are four main options: ServiceTitan's native Virtual Agent, Broccoli AI, Avoca AI, and dolfyn. ServiceTitan's agent is the most tightly integrated, Avoca targets large operators, Broccoli is the lower-cost ServiceTitan-focused option, and dolfyn is the done-for-you custom build that connects to ServiceTitan by custom API and starts at $179 a month, scoped to your call volume. ### Can dolfyn integrate with ServiceTitan? Yes. dolfyn connects to ServiceTitan through a custom API integration built during onboarding, so booked jobs and captured leads land in ServiceTitan. dolfyn also connects to any other CRM or scheduling tool with an API, so you are not tied to one platform. ### What if I am not on ServiceTitan? ServiceTitan's Virtual Agent, Broccoli, and Avoca are all built around ServiceTitan. dolfyn connects to any field service software with an open API, including Jobber, Housecall Pro, and proprietary systems, so you keep the tools you already run instead of rebuilding your operation around a new platform. ### How much does Broccoli AI or Avoca AI cost for ServiceTitan shops? Neither publishes official pricing. Broccoli AI is reported around $950 a month with roughly $0.90 per minute in overage. Avoca AI is estimated at roughly $1,000 to $3,500 a month and is aimed at larger operators running 20 or more CSRs. Both bill on a per-minute basis, so costs rise during busy months. Confirm current pricing with each vendor. ## Get a ServiceTitan-connected agent built around your shop 2-week free trial, no credit card required. Month to month. No annual contracts. [Book a Demo](https://dolfyn.ai/#demo) Related: [Broccoli AI Pricing & Alternatives](https://dolfyn.ai/alternatives/broccoli-ai) · [Avoca AI Alternatives](https://dolfyn.ai/alternatives/avoca-ai) · [dolfyn vs Broccoli AI](https://dolfyn.ai/compare/dolfyn-vs-broccoli) · [Broccoli AI vs Avoca AI](https://dolfyn.ai/compare/broccoli-vs-avoca) · [Best AI Receptionist for HVAC](https://dolfyn.ai/blog/best-ai-receptionist-hvac-contractors) · [Avoca AI Alternative for Small Contractors](https://dolfyn.ai/blog/avoca-ai-alternative-small-contractors) --- *Source: [https://dolfyn.ai/blog/ai-receptionist-servicetitan-contractors](https://dolfyn.ai/blog/ai-receptionist-servicetitan-contractors)* *dolfyn — AI voice receptionist for contractors and service businesses* *Starts at $179/month. 2-week free trial. No contracts. [dolfyn.ai](https://dolfyn.ai)*